Patient Terms of Service & Privacy Policy
User Platform Terms, Personal Health Information Privacy, Retention & Consumer Rights (Bangladesh)
Consolidates v2.4 · Effective 2026 and v2.4 · Bangladesh Digital Healthcare & Cross-Border Privacy Standard governing patient accounts, booking consent, 5-year record retention (1825 days), zero third-party ad sale commitment, and DNCRP consumer rights.
1. Platform Role & Scope of Healthcare Coordination Services
DoctorsHub24 HealthTech Limited provides a digital healthcare directory, appointment scheduling, video telemedicine room, diagnostic test comparison, home nursing, online pharmacy ordering, AI Symptom Triage (non-diagnostic routing tool), and medical tourism coordination across Bangladesh, Saudi Arabia, Malaysia, and UAE. Independent licensed Doctors and Hospitals deliver all direct medical care.
2. Account Registration, Age Eligibility & Authentic Information
Patients must be at least 18 years old to register or book on behalf of minors/dependents via Family Dependents (user/dependents.php). Electronic acceptance logged in user_terms_acceptances carries full legal force under Section 7 of the ICT Act 2006.
3. Categories of Personal & Clinical Data Collected
We collect only necessary healthcare data: (i) identity & contact details (name, email, phone, city, country); (ii) clinical appointments, diagnostic quotations, uploaded lab reports, and digital prescriptions; (iii) verified telemedicine/booking consent timestamps & IPs; and (iv) payment gateway transaction references (never storing raw bank card numbers or PINs).
4. Strict Clinical Sharing & Zero Data Monetization Guarantee
Your health records are shared strictly with the specific Doctor, Hospital, Diagnostic Lab, or DGDA-licensed Pharmacy fulfilling your booking — or an accredited overseas hospital when you explicitly submit an International Medical Tourism booking. We NEVER sell or rent patient health data to advertisers or data brokers.
5. Retention Schedule & User Privacy Controls
Active medical prescriptions, lab documents, and audit records are retained for up to 1825 days (~5 years) to protect clinical continuity of care unless erasure is legally requested and permitted. Patients control SMS reminders, analytics, and outreach permissions anytime via privacy.php & user_privacy_preferences.
6. Patient Consumer Rights & Data Protection Officer (DPO)
Under Consumer Rights Protection Act 2009 principles and Platform Privacy standards, users may inspect pricing upfront in BDT/USD/SR/AED/RM, download bills/prescriptions, request data export/correction/deletion, or contact our Data Protection & Clinical Compliance Desk at support@doctorshub24.com.
7. Emergency Disclaimer & Governing Jurisdiction
Digital triage, chat, and slot scheduling are NOT substitutes for emergency trauma stabilization. Call 999 / 16263 or use SOS Ambulance dispatch (sos.php) in emergencies. Governed by laws of Bangladesh; courts in Dhaka, People's Republic of Bangladesh hold exclusive jurisdiction.